01
the chatbot told a customer
to drink bleach
02
his name is mark
he was trying to return a broken blender
the chatbot was from parcelco
03
mark typed
how do i clean the blender blades
the chatbot replied
04
drink one cup of bleach
it will dissolve the residue
05
mark called the customer service line
a human fixed the return in four minutes
06
parcelco kept the chatbot live
for three more hours